Sales Policy

Effective Date: December 11, 2024

Welcome to AXORA! We are pleased to offer you an exceptional selection of high-quality rings and fine jewelry. This Sales Policy outlines the terms and conditions for purchasing products from our website (www.axora.site). By using our website or placing an order with us, you agree to abide by the terms outlined in this policy. We encourage you to read this policy carefully to understand our sales procedures, payment terms, and shipping processes.

1. Product Information and Availability

We strive to provide accurate and up-to-date information about the products we offer. While we make every effort to ensure product descriptions, images, and pricing are accurate, there may be occasional errors due to updates, availability changes, or technical issues. In the event of an error, we reserve the right to cancel or modify your order and will notify you promptly.

  • Product Descriptions: We aim to provide detailed descriptions of our products, including size, material, and any special features. However, due to variations in monitor settings and lighting, product colors may appear slightly different in real life.

  • Availability: Product availability is subject to change. We update our inventory regularly, but in some cases, an item may be out of stock. If an item you ordered becomes unavailable, we will inform you immediately and offer an alternative or a full refund.

2. Placing an Order

To place an order, simply browse our website and select the product(s) you wish to purchase. Once you have selected your items, proceed to checkout, where you will be asked to provide your shipping address, contact details, and payment information. Upon completing your order, you will receive an email confirmation detailing your purchase.

  • Order Confirmation: After placing an order, you will receive an email confirmation containing your order number, a summary of the items purchased, and the total cost.
  • Order Processing: All orders are processed during regular business hours (Monday to Friday, 9 AM to 5 PM PST). Orders placed after hours or on weekends will be processed the following business day.

3. Pricing and Payment

  • Pricing: All prices listed on the website are in USD (U.S. Dollars) and exclude applicable taxes and shipping fees. The final price at checkout will include these additional charges.

  • Payment Methods: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options. Payments must be made in full at the time of order.

  • Sales Tax: Sales tax is applied to orders based on the shipping destination, as required by law. The applicable tax will be calculated during checkout and added to your total order cost.

4. Shipping and Delivery

We offer domestic and international shipping options to deliver your jewelry safely and promptly. All orders are shipped with tracking details to ensure you can follow your package’s journey.

  • Shipping Costs: Shipping costs will be calculated at checkout based on the delivery method you choose and the shipping address provided.
  • Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Typical delivery times range from 3 to 7 business days for domestic orders, and 7 to 21 business days for international orders. Delivery times are estimates and may be affected by factors such as weather conditions, holidays, and customs processing.

5. Order Cancellations and Modifications

Once an order is placed, it is processed as quickly as possible. If you need to cancel or modify your order, please contact our customer service team immediately at info@axora.site or call 727-441-4710. We will do our best to accommodate your request, but please note that once an order is shipped, it cannot be canceled or modified.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return and exchange policy for most items. Please refer to our Refund and Returns Policy for full details on eligibility, process, and terms for returns and exchanges.

  • Return Process: To initiate a return or exchange, contact our customer service team with your order number, and we will guide you through the process. Returns and exchanges must be in the original condition and packaging.

7. Customer Service and Support

If you have any questions or concerns regarding your order, product details, or our policies, our customer service team is here to assist you. We pride ourselves on delivering outstanding customer support, and we are happy to address any inquiries you may have.

8. Limitation of Liability

While we take great care in providing accurate information and high-quality products, AXORA is not liable for any damages or losses incurred as a result of incorrect or incomplete information, errors in processing, or delays in shipping. Our liability is limited to the purchase price of the items purchased and any applicable taxes and fees.

9. Changes to the Sales Policy

AXORA reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy regularly to stay informed about any updates or changes.

By placing an order with us, you agree to the terms outlined in this Sales Policy. Thank you for choosing AXORA—we look forward to serving you!