Refund and Returns Policy

Effective Date: December 11, 2024

At AXORA, we are committed to ensuring that every customer has a positive experience when purchasing our high-quality rings and jewelry. We understand that purchasing jewelry is a significant decision, and sometimes, returns or exchanges are necessary. To ensure a seamless process, we have created a transparent and straightforward Refund and Returns Policy designed to protect your rights as a consumer while maintaining our commitment to quality and customer satisfaction.

1. Returns Eligibility

We offer a 30-day return period from the date of purchase for most of our jewelry items. To be eligible for a return, the following conditions must be met:

  • Condition of the Item: The item must be unused, unworn, and in the same condition that you received it. The product should be free from scratches, damage, or signs of wear.
  • Original Packaging: The item must be returned in its original packaging, including any jewelry boxes, pouches, tags, manuals, or documentation that came with the product.
  • Proof of Purchase: A valid receipt, order number, or proof of purchase must accompany the return. This can include an order confirmation email, invoice, or receipt from a transaction.
  • Return Process: Returns must be initiated within 30 days from the purchase date. The return shipping costs are the responsibility of the customer, unless the product is defective or damaged upon arrival.

Non-returnable items:

  • Customized, engraved, or personalized jewelry is non-returnable unless the item is defective or damaged upon arrival.
  • Products that have been worn or altered in any way are not eligible for return.

2. How to Return an Item

If you wish to return an item, please follow these simple steps:

  • Step 1: Contact our customer service team at info@axora.site or call us at 727-441-4710 to request a return authorization.
  • Step 2: Provide your order number, and the reason for the return, along with a description of the item being returned.
  • Step 3: Once your return is authorized, we will provide instructions for returning the item and a return shipping address.
  • Step 4: Pack the item securely in its original packaging, including any accessories, tags, and documentation. Please ensure the item is protected from damage during transit.
  • Step 5: Ship the item back using a trackable shipping service. Return shipping costs are at the expense of the customer unless the item is defective or incorrect.

3. Refunds

Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that depending on your payment provider, it may take a few additional days for the refund to appear in your account.

  • If the returned item meets all eligibility requirements, we will issue a full refund for the purchase price of the item.
  • Shipping fees for the original order are non-refundable, unless the item was defective or we made an error in fulfilling the order.

4. Exchanges

If you would prefer to exchange your item for a different size or style, please follow the return process outlined above. Once we receive your returned item, we will initiate the exchange for a different product, if available. In cases where the exchanged item is priced differently, we will issue an additional invoice or refund as needed.

  • If you are returning a ring for resizing or exchanging for another size, we recommend contacting us before initiating the return to discuss the best options for your specific case.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or not as described, we will gladly accept the return and offer a full refund or replacement at no additional cost to you. To qualify for this, we ask that you contact us within 7 days of receiving the product. In your communication, please include:

  • Photos or videos of the damaged or defective item.
  • A brief description of the issue.

Upon approval, we will provide a return shipping label, and your return will be processed with priority. We will either send a replacement item or issue a refund depending on your preference and product availability.

6. International Returns

If you are returning an item from outside the United States, please note that international return shipping costs are the responsibility of the customer. Additionally, international customs fees, duties, or taxes are non-refundable and will not be covered by AXORA. We recommend using a trackable return shipping service and ensuring that all customs paperwork is completed correctly.

7. Why Choose Our Refund & Return Policy?

At AXORA, we strive to ensure that every customer is completely satisfied with their purchase. Our refund and return policy is designed with your peace of mind in mind. With easy-to-follow steps, a generous return window, and the flexibility to process exchanges, we aim to provide a positive shopping experience. We stand behind the quality of our jewelry, and we are dedicated to resolving any issues that may arise.

Your satisfaction is our priority. If you have any questions or concerns, feel free to contact our customer service team, who are ready to assist you with any inquiries regarding returns, refunds, or exchanges.

For more information or assistance, please don’t hesitate to contact us:

Email: info@axora.site
Phone: 727-441-4710
Website: www.axora.site

Thank you for choosing AXORA—where quality and customer satisfaction are always our top priority!